Digital & Tech Navigator for Tewkesbury Borough
Digital & Tech Navigator for Tewkesbury Borough
In partnership with Tewkesbury Borough Council and the Tewkesbury Integrated Locality Partnership (ILP), GRCC’s Digital and Technology Navigator role is designed to directly address digital exclusion in the Borough. This role is shaped by the real, everyday digital needs of individuals and communities - especially under-represented communities, those with long-term health issues, and those living in rural areas.
Hyper-Local Digital Support
Through grassroots engagement and community feedback, we’ve identified a growing need for accessible, hyper local digital support. One inspiring example is a group of women over 50 who now meet regularly in a local resident’s dining room.
With guidance from the Navigator, they have become more confident using their mobile phones - from setting up emergency contact features to navigating the NHS App for their healthcare needs. Furthermore, a 93-year-old lady has been set up with her first mobile phone and is able to connect with her family in ways she has not been able to before.
“When you're over 80 it's a lot to take in, it's learning a new skill. So it's just trying to stay patient and remember. I am glad your support exists!” - Vera, 93-year-old, Gotherington Resident
One-to-One Home Visits
Community feedback also highlighted the need for home-based digital support, particularly for vulnerable residents. One such case involved a woman in her 40s who, due to a serious car accident and ongoing health issues, is bedbound and being cared for by her two teenage children. With limited income, the family could not afford a laptop or printer.
Thanks to GRCC's DAISI Project, our Digital Navigator was able to provide essential IT equipment, and offer ongoing support through home visits and training. The family now has mobile access to the internet through DAISI’s databank SIM cards, and is connected to a broadband social tariff to help with internet affordability at home. Mum can now manage online shopping, keep up with school communications for her children, and access vital support services - empowering her to be more independent and engaged in normal daily tasks.
“In a short time it's had a massive impact on us as a family. Especially as we now have a computer and a printer. I know my children are really grateful…” - Shurdington Resident who received support at home
To find out more about the work of our Digital & Technology Navigator for Tewkesbury Borough, please call us on 01452 528491 or email digital@grcc.org.uk
Contact the project manager
Testimonials
Vera
93-year-old, Gotherington Resident
When you're over 80 it's a lot to take in, it's learning a new skill. So it's just trying to stay patient and remember. I am glad your support exists!
Shurdington resident
who received support at home
In a short time it's had a massive impact on us as a family. Especially as we now have a computer and a printer. I know my children are really grateful…
Project manager
Daniel Gale
Daniel Gale is our Digital Equity Manager, responsible for our projects to improve access to digital tools, devices, and know-how for VCS organisations and disadvantaged individuals in Gloucestershire.